Services · Three areas of work
Three services. Each independent. Each scoped to your situation.
We work in document processing, customer enquiry assessment and internal knowledge search. Any of these can be taken on its own. None requires a commitment to the others.
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How these services are structured.
Each service has a defined scope, a fixed price and a stated timeline. We work through a scoping stage before any implementation begins, so both sides understand what is being built and what it is expected to do. If scoping indicates the work is not a good fit for automation, we say so — that is a legitimate conclusion from the assessment, not a failure of it.
Fixed price
Agreed before work begins. No change-request billings within the stated scope.
Defined timeline
Each service has a stated duration, communicated at scoping stage before any commitment is made.
Internal handover
Documentation and training for your team. The system operates without ongoing dependency on us.
Service 01 · 8–10 weeks · ¥45,000
Document Processing Setup
Implementation of automated handling for recurring paperwork — supplier invoices, delivery notes, application forms — where information is currently re-typed from scanned images into internal systems.
Process change map
Affected by AI · Unchanged
Included
- —Document sampling and accuracy measurement against manual handling
- —Exception routing for items the system cannot read with confidence
- —Staff training on system operation and exception handling
- —Accuracy report including failure categories, not just overall figures
- —Documentation for internal maintenance
Suited to
Back-office teams processing more than 500 documents monthly
Included
- —Analysis of past customer contacts and enquiry distribution
- —Identification of recurring stable-answer questions vs judgement-required cases
- —Categorised view of enquiry volume by type
- —Estimate of what proportion could reasonably be handled automatically
- —Clear statement of the effect on customers who would still need a person
- —Recommendation — which may be to leave the process as it is
Service 02 · 4 weeks · ¥32,000
Customer Enquiry Assistance Review
An assessment of whether automated assistance suits your customer contact, based on the actual distribution of enquiry types in existing records — rather than on assumption about what customers ask.
Assessment flow
Analysed · Unchanged
This assessment may conclude that automation is not appropriate for your customer contact. That is a valid and useful outcome — it means the assessment has done its job.
Service 03 · 6–8 weeks · ¥42,000
Internal Knowledge Search
Setting up search across your company's own documents, procedures and archives so that staff can find existing material rather than recreate it. Permissions follow your existing entitlements — access does not change as a result of this implementation.
Implementation flow
Affected · Unchanged
Included
- —Source inventory across your document repositories
- —Permission structure review before deployment
- —Indexing with access following existing entitlements
- —Evaluation set built using questions staff actually ask
- —Written note on question categories the system answers poorly
Suited to
Firms holding a decade or more of accumulated internal documentation
At a glance
Three services, side by side.
| Document Processing | Enquiry Review | Knowledge Search | |
|---|---|---|---|
| Price | ¥45,000 | ¥32,000 | ¥42,000 |
| Duration | 8–10 weeks | 4 weeks | 6–8 weeks |
| Outcome type | Working system | Assessment report | Working system |
| Volume threshold | 500+ docs/month | Existing contact records | 10+ years archive |
| Handover | System + docs + training | Written assessment | System + docs + training |
Choosing
Which service to consider first.
If you are unsure which area to start with, these questions can help narrow it down. You can also reach out and we will help you work through it.
Do your staff spend significant time re-typing information from paper or scanned documents into a system?
If yes, and the volume is above 500 documents per month, Document Processing Setup is the most direct fit.
Do you handle a high volume of customer enquiries and wonder how many of them could be handled differently?
Start with Customer Enquiry Assistance Review — it assesses the question without committing to building anything.
Does your organisation hold years of internal documents that staff struggle to find or end up duplicating?
If you have a substantial archive and the problem is retrieval rather than creation, Internal Knowledge Search addresses this directly.
Next step
Talk through which area fits your situation.
An initial conversation costs nothing. We will look at your situation and say honestly whether one of these services is a good fit — and if so, which one to start with.
Get in touch